For the second consecutive year, we’ve been recognized as one of the top employers in the Metro Detroit area.
We here at Brightline are honored that, for the second year in a row, we’ve been designated as one of Metropolitan Detroit’s Best and Brightest Companies to Work For® in 2019. This initiative is part of the national Best and Brightest programs, which strive to present businesses with the resources they need to become better.
Our achievement in earning this award is based on the values we practice as a company. Over the past year, we’ve focused on our internal messaging to clarify those values and unify our team around them. We believe that these shared values not only improve the work we deliver our clients, but help us work more closely with each other. Here are just a few of the core values we identified.
Passion: We enjoy our work and are always striving to learn more about our industry.
First and foremost, our team is in this industry because we care about the work we do. We’re engaged by it, excited by it, and ready to channel that passion into your business. This is because we can see the value our work provides, whether that’s a small business in need of an upgraded network, or a large one needing to improve their system security standards.
When we bring our passion to our jobs, we’re not just happier with our work—we’re more invested in its quality and in the outcomes we are able to achieve.
Dedication: We support each other so that we can achieve our best work.
We work in a compliance industry, where failure to meet standards can have grave consequences for our clients. With so much at stake, we have a lot of responsibilities to live up to—and a lot to hold each other accountable for.
This requires both attention to detail, and a team of coworkers who are able to check each others’ work, tie up loose ends, and follow through on important communications. We have each others’ backs so that we can maintain quality standards on all our projects.
Knowledge: We are problem solvers who enjoy optimizing processes and discovering unique solutions.
Our team is constantly learning. In a field like IT, where technological innovations change the industry landscape every year, this is a crucial characteristic for every employee. We stay at the forefront of our industry through relentless improvement, not by resting on our laurels.
And of course, putting that knowledge to practice is our ultimate goal. For us, a challenge is a learning opportunity. When we solve a particularly difficult problem for a client, it’s like fitting the pieces of a puzzle together.
Expertise: We are experts working with other experts on what we do best.
We don’t just have one expert in our company—we have a whole team of them, working together to solve complex IT logistical problems. Having that level of competence means that our team can turn to each other for another opinion on a complex problem, share ideas that we find exciting or interesting, and challenge each other to become better.
That growth in expertise is part of what gives us satisfaction in our jobs. It’s also something we share with our clients. One of our core convictions is that our clients should be able to understand our work from the ground up, so that when we give them our professional recommendation they can see the logic behind it for themselves, without having to take our word for it blindly. Sharing our expertise builds better relationships with our clients as well as our coworkers.
Service: We want to make our clients’ lives easier by creating better IT solutions for their business.
Finally, we firmly believe that the services we provide are making the world a better place. IT challenges can cause untold stress for people at work. Everything from a slow network to a data breach to preventable data loss can be a cause for anxiety and concern, and the bigger the company, the bigger the consequences are if something goes wrong.
That’s why for us, being “customer focused” goes beyond offering friendly support. It means giving our customers peace of mind by fixing weaknesses in their systems, improving performance, and doing our best to protect them from a catastrophe in the future.
Our employees are our business.
We’ve always said our employees are the heart and soul of our business. Winning public recognition for the hard work and dedication of our team is highly satisfying and a great accomplishment for every one of us.
Even companies with an excellent business model and qualified employees can become undone by a work environment that doesn’t support growth and cooperation between coworkers. But for us, having a team who can be relied on to work effectively together is a prerequisite for fulfilling many of our core services.
This is why achieving the recognition of Metropolitan Detroit’s Best and Brightest Companies to Work For® is such a validation or us. It’s evidence that we practice what we preach.
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