Your IT service company is a valuable asset in ensuring that your IT infrastructure runs smoothly and securely. Secure data storage, reliable IT solutions, and routine IT maintenance are services that many IT providers offer. However, what’s often overlooked is finding an IT service company that provides quality support to your company and to your employees.
A recent study found that IT departments can influence employee productivity and motivation. The researchers discovered that poorly resolved tech issues can cause an adverse effect: around 55% of employees who received satisfactory IT help were more satisfied with their job, and 19% of employees who were not satisfied with IT help reported lower job satisfaction1.
To ensure that your IT service company provides quality support and improves your business overall, consider these tips:
1. Look for IT Providers Who Have Experience in Your Industry
Not every IT service company has the knowledge or qualifications of compliance regulations your business must follow. Many industries have complicated IT regulations that IT providers must comply with, such as HIPAA in healthcare, or DFARS in defense contracting. Look for IT service companies who have the experience and knowledge to help you stay compliant with specific industry standards.
2. Ensure They Have a Proven Track Record
Although an IT service company may have many certifications and awards, you want a provider that also has a track record of success with other customers. Ask for references or reviews from previous clients to get an idea of how well the IT service company has performed in the past.
3. Review Their Cybersecurity Practices
Cybersecurity is one of the most important IT services that your IT provider should offer you and your business. A data breach could be devastating to your business and even contribute to your business closing down within the first six months of an attack2.
Ensure that your IT service company has a comprehensive plan in place to protect and monitor your IT infrastructure from potential cyber threats.
4. Find a Provider with Affordable IT Solutions
IT solutions are essential for businesses to remain competitive in today’s market. However, IT can be a costly endeavor, so it’s essential to find IT services that are within your budget. Compare IT providers to make sure you get the best value for your money while still maintaining high-quality IT solutions.
5. Check to See if They Listen and Respond to Your IT Needs
Most importantly, your IT service company should always put your IT needs first. The IT provider should listen to your IT needs and respond in a timely manner. New cyber threats always emerge, so they should be able to adjust their services as necessary when needed, such as providing IT solutions for new software or hardware.
Not Satisfied with Your Current IT? Partner with Brightline IT
Don’t suffer through an IT service company that isn’t up to par to your expectations. Brightline IT can help you get the IT services your company needs. We can provide your business with the best IT solutions that are tailored to your business like managed IT services, cloud integration, network security, and more.
We know how crucial compliance is for your business, so our IT professionals have a range of certifications across diverse industries such as DFARS, HIPAA, PCI, and more to help your business stay compliant.
Schedule a consultation with our expert IT representatives to discover how we can meet your IT needs and enhance your IT department.