There aren’t many things that can make or break a business, but bad IT services are one of them. We don’t say that to scare you because thankfully, there are tons of great options out there! But over the years, we’ve narrowed down a few tips that we think can help you choose the best managed IT services in Michigan for your business.
And since we’re based in Michigan and know the industry here, we think these tips will be especially helpful if you’re a business owner in this great state. So here they are—6 Things to Consider When Choosing Managed IT Services in Michigan.
1. How Much Experience Do They Have?
This is pretty self-explanatory, but it’s still worth mentioning. You want to make sure that the company you’re working with has plenty of experience under their belt. That way, you can rest assured knowing that they know what they’re doing and won’t be surprised by any hidden fees or issues down the line.
2. What Kind of Support Do They Offer: 24/7? On-site?
This is another important factor to consider. You want to know that you can reach your IT team whenever you need them, whether it’s for an emergency or just a quick question. Find out what kind of support they offer and make sure it’s in line with your needs.
3. What Services Do They Offer?
Not all IT companies are created equal and neither are their services. When you’re looking into different companies, make sure to ask about the specific services they offer and see if they align with what you’re looking for.
If you’re a company that handles lots of sensitive information, you’ll want to make sure they offer top-notch security services. On the other hand, if you’re mostly concerned with efficiency, you’ll want to ask about their managed network services and how they can help streamline your process.
4. Are They Proactive or Reactive?
This is a big one. You want to make sure that your IT team is proactive about potential problems rather than just waiting for them to happen. The last thing you want is for your business to come to a screeching halt because of an issue that could have been avoided in the first place.
You’ll want to steer clear of any company that follows a break-fix model. That’s when they only come in to fix a problem after it’s already caused damage. Instead, you want to find a company that uses a managed services model. That way, they can proactively monitor your system and prevent issues before they cause any real problems.
5. Do They Offer Managed or Co-Managed IT Services?
This is something that’s often overlooked but it’s actually pretty important. You want to make sure that you’re clear on what kind of services you’re getting and that they align with your needs.
Managed IT services mean that the company will take care of everything for you. They’ll handle all the updates, maintenance, and monitoring, so you can focus on running your business. Co-managed IT services, on the other hand, are when you and the company share responsibility for your system.
This can be a good option for companies that have an in-house IT team but need a little extra help. It’s also a good way to transition from break-fix to managed services.
6. What’s Their Pricing Structure?
Last but not least, you’ll want to ask about pricing. Some companies charge a flat rate while others charge according to the services you need or how many users you have. There’s no right or wrong answer here, it just depends on what works best for your business.
You’ll also want to find out if there are any hidden fees or extra charges. Some companies will surprise you with additional costs down the line, so it’s always best to be upfront about what you’re getting and how much it will cost.
Take the Guesswork Out of Managed Services with Brightline IT
Choosing the right managed IT services in Michigan doesn’t have to be a daunting task. Just keep these six factors in mind and you’ll be well on your way to finding the perfect company for your business.
If you’re still not sure where to start, we can help. Brightline IT is a leading provider of managed IT services in Michigan. We offer a wide range of services, from security and compliance to cloud services and disaster recovery. And our team of experts is always available to answer any questions you may have.
Contact us today to learn more about our services or to get a free quote. We’ll be happy to help you find your best options!